Oh my Dress offers a 30 days return policy (from the date of receipt). We do not offer free returns and customers are responsible for all return shipping cost. But if you return for an exchange we will send you the new size for free. You can exchange an item ONLY for the same style#, the same Color in a different size. If the size asked will not available in stock when we will treat your return, we automatically refund you. Do not send any additional payment, such as a check, to cover a price difference for an exchange. Any additional method of payment will not be processed and will be returned to you by mail. If you want another style # request the refund and make a new order.|
We will reserve the right to request for pictures, in situations where applicable, to verify any claimed damages/ manufacturer defective items or wrong items sent. We will be fully responsible for direct Manufacturer product defects or if a wrong product was mailed to the customer; return shipping cost will be reimbursed or a return label will be provided (Please contact our customers care service on 818-678-9643).
We are not responsible for return shipping costs if the package is returned to our facility due to multiple failed delivery attempts by the shipping carrier or if customer refused to accept the package. Store credit of the returned items will be issued and we will reserve the right to deduct any related return fee imposed by the shipping carrier.
We are not able to accept hand-delivered returns. We are not responsible for items lost in the mail. Your return and refund will be processed within 5-8 business days after item(s) are received by us. Refunds are given for the item's extended price indicated on the original invoice and any applicable taxes, excluding any shipping fees and additional discounts. Please allow 1 to 2 billing cycles for the credit to appear on your account.
Items must be returned with the original packaging and in original condition. Any items return to us without the original packaging and/or in bad condition, will be refused and returned to sender. We do not accept back items in worn or used conditions. Any indications on the product which shows signs of usage (i.e.: perfume smell, deodorant marks, dirtied soles) will be refused and sent back to sender. No exceptions will be made. IMPORTANT, please note:
DUE TO HEALTH RESTRICTIONS AND SANITARY REASONS, WE DO NOT RESELL SWIMSUITS, INTIMATE/ INTIMATE APPAREL, HOSIERY AND LINGERIE ITEMS. THESE ITEMS WILL BE FINAL SALE (NO RETURN, NO EXCHANGES, ALL SALES ARE FINAL).
Return Procedure Before returning the package back to us for any reason, please fill out the “Return Form” included in your package. Note items you want to return for refund and items you want to return for exchange. Precise which size you want for exchange. Don’t forget to put the “Return Form” inside your parcel before return it to us. Without it we will NOT able to identify you and process your return. Send your package to:
9584 Topanga Canyon Blvd.
Chatsworth CA 91311
All return items will be inspected accordingly upon receipt. Any items that does not meet our return requirements may be refused and return back to the sender. We will reserve the right to impose a restock fee of 15% through 25% in certain situations where applicable. Our return department will have sole discretion and have final decisions on returns.